Q. How do I access the software if I am behind a firewall or use a proxy server?
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A. In order to access the software while running through a proxy server, it is necessary to make sure that the proxy server has port 8080 open for bi-directional traffic as well as have all ports from 1024 and up open to send data. If it is not possible for the proxy server to accommodate this, it may be necessary to request a connection separate from the proxy server in order to facilitate connection to
the software. It would be good to note that the requirements for a proxy server are the same as what is needed to access
the software while behind a firewall. Once again, port 8080 must be open for bi-directional traffic and all ports from 1024 and up open to send data. |
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Q. How long is the demo period for your software?
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| A. The demo account is good for 30 days. |
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Q. What do I do if I get the message "Your demo login has expired?"
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| A. This means that your demo account has expired. |
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Q. How do I get my Demo extended if I have a live account with a balance over $1000?
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A. Please contact Us with your name, live account number, and demo user ID.
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Q. I am an live account holder with a balance over $1000. I would like a demo extension, but I have more than one demo account. What do I do?
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A. Contact us to have your demo account extended. Please be sure to include the demo User ID that you would like extended. We are only able to reactivate and extend one demo User ID per account holder. |
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Q. I forgot and lost my demo account login information. How can I get another copy?
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A. Please contact us to have your demo login information resent to you. |
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